Bharti Airtel India’s largest integrated telecommunications services provider, announced initiatives to contribute to the relief efforts in Kerala, where several districts have been affected by flood like situation due to incessant rains.
All Airtel mobile customers in affected areas will get free talktime and SMS along with data benefits credited to their respective accounts so that they can stay connected at all times. The validity of prepaid customers for outgoing calls and all other services, and bill payments dates for postpaid customers have been extended to August 16, 2019.
Airtel has also set up special toll-free helpline 1948 to help in locating missing persons. People unable to reach friends and family (with an Airtel connection) in affected areas can call this helpline to get more details.
Airtel’s network teams are also working overtime to ensure that mobile sites in the affected areas and up and running and have stocked extra fuel and spares.
Nagananda U, COO–Kerala, Bharti Airtel, said: “Unprecedented flooding has disrupted the lives in several parts of Kerala. Besides making efforts to ensure that our mobile network continues to operate in these areas despite the difficult condition on the ground, we have taken these proactive steps to keep customers connected with their loved ones and families. We will continue to assist the local administration and relief teams in whichever way possible.”