Café Tresor launched in India for an immersive service experience with ‘Alisha’

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Café Tresor, an AI enabled premium service center powered by Tresor Systems, recently opened its doors exclusively for Apple users in the heart of the city at Connaught Place. Conceptualized with the core fundamental of enhancing customer experience, Café Tresor comes with a uniquely designed customer service assistant. The service center is equipped with ‘Alisha’, a virtual assistant, with enhanced AI Capabilities to drive a smoother and faster customer experience.

Once customer is registered, Alisha ensures an agent is available in stipulated time for faster checkouts. Alisha is equipped with Speech Recognition, Computer Vision, Voice-to-Text and Text-to-Voice, which enables the cognitive engagement with the customers. Apple customers can avail this premium service in the form of an AI based concierge that manages the customer waiting time, service efficiency and overall customer experience.

Sharing his delight on the launch, Shaurya Seth, Managing Director, Tresor Systems, said, “Café Tresor services the complete range of Apple products pretty much like any other Apple Authorized Service center, However the Café Tresor customers get a premium service in form of an AI based concierge that manages the customer waiting time, service efficiency and overall customer experience. All customers get access to a co-working area where customers can plug in their devices and enjoy gourmet coffee while working. Customers can also experience latest consumer tech durables while they wait for their devices to get serviced. We believe, our services will make the customers save their valuable time with innovative automation systems which will further enhance their brand experience.”

Café Tresor is curated around a premium service experience with a gaming zone, music station, fitness corner with health gadgets, a co-working space and a café completing the unique experience.

“Through an elaborated research we have noticed customer experience and engagement being compromised at every point due to the absence of standardization and control in case of manual intervention. Alisha is an outcome of our research to fill-in this gap and enhance customer experience,” he added.

Conceptualized by Tresor Systems, Café Tresor is rolled out exclusively to offer brand experience. Cutting down on the manual intervention the store revolutionizes the after-sales experience. Café Tresor gives an added benefit to access the co-working space with F&B facilities within the store premises. Making the experience more delightful, the store comes with an exciting gaming zone and a dedicated space to check out recent tech durables while they wait for their devices to get serviced.