Ericsson announced that Gartner, Inc. has positioned Ericsson in the “leaders” quadrant for the third consecutive year in the Gartner Magic Quadrant for Operations Support Systems1. The company’s comprehensive industry-leading OSS portfolio and professional services are driving network, service and customer agility for operators globally. This includes support for every phase of the customer lifecycle as operators innovate, enter new vertical markets, and establish partner ecosystems. Gartner, a leading worldwide IT research and advisory firm, evaluated vendors in this year’s report based on ability to execute and completeness of vision.
Ericsson’s end-to-end consulting, systems integration, managed services and software suites have driven the company’s leadership status as a premiere partner to operators around the world. Ericsson’s software and services help manage complexity and reduce total cost of ownership with a unique mix of end-to-end operations and network competence, experience and software capabilities. Today, Ericsson supports more than 900 OSS deployments globally.
“We believe Ericsson’s positioning furthest along the completeness of vision axis in Gartner’s OSS Magic Quadrant analysis further validates our strategy and recent global acquisitions. Our leadership role in the market is supported by our end-to-end, pre-integrated, modular OSS suite that improves customer satisfaction while lowering costs and increasing revenues,” says Per Borgklint, Senior Vice President and Head of Ericsson’s Business Unit Support Solutions. “Ericsson is proud to be recognized for its completeness of vision and ability to execute.”
The OSS Magic Quadrant evaluates vendors that sell end-to-end solutions for service assurance, fulfillment, and order and catalog management solutions, as well as new OSS infrastructures to support SDN/NFV and enterprise wide customer experience initiatives for communications service providers.
To meet consumer demand, operators must keep improving the customer experience, capture new revenues and drive business efficiencies. Ericsson is helping operators become agile with a comprehensive, unified OSS/BSS software suite as well as world-class consulting, systems integration and managed services capabilities. For a complimentary copy of the report, please visit: http://crmweb.ericsson.net/cn/ar0ma/Gartner-MQ-OSS-2014
1Gartner “Magic Quadrant for Operations Support Solutions” by Martina Kurth, October 22, 2014