Subscribe to Updates

    Get the latest creative news from FooBar about art, design and business.

    What's Hot

    Fire-Boltt Claims No. 1 Spot in the Indian Wearable Watches Market in Q1 2022

    May 18, 2022

    Pebble launches Cosmos Luxe

    May 18, 2022

    Panasonic’s Industrial Devices Division delivers cutting-edge Automotive Solutions to Indian OEMs

    May 18, 2022
    Facebook Twitter Instagram
    Trending
    • Fire-Boltt Claims No. 1 Spot in the Indian Wearable Watches Market in Q1 2022
    • Pebble launches Cosmos Luxe
    • Panasonic’s Industrial Devices Division delivers cutting-edge Automotive Solutions to Indian OEMs
    • pTron debuts Wireless Neckband with ultimate 60Hrs playtime
    • Riversong to launch Motive3Pro smartwatch in India
    • boAt launches its first-ever Bluetooth Calling Smartwatch ‘Primia’
    • Gizmore ropes in Dinesh Karthik as brand ambassador
    • EnterGO participates in 3-Day Corporate Gift show at Mumbai
    Facebook Twitter Instagram LinkedIn YouTube
    Mobility IndiaMobility India
    • News
    • Interview
      • Channel Focus
      • Retail Focus
    • Reviews
      • Product Featured
      • Hot Product
    • Featured
      • Top Stories
      • Event
      • Report
    • Gadgets
      • Smartphones
      • Imaging/Camera
      • Laptops
      • TV
      • Audio
      • Apps
    • E Mobility
      • EV
      • Auto
    • Gaming
    • Home Appliance
    • Make In India
    Mobility IndiaMobility India
    Home»News»Avaya and Google Collaborate on Contact Center Solutions for Businesses
    News

    Avaya and Google Collaborate on Contact Center Solutions for Businesses

    MOBILITY INDIABy MOBILITY INDIADecember 11, 2014No Comments3 Mins Read
    Share
    Facebook Twitter LinkedIn Pinterest Email

    Avaya announced it is working with Google on innovative contact center solutions for businesses. The collaboration combines Avaya’s expertise in customer engagement technologies with Google’s expertise in Web applications and Chromebooks to enable greater simplicity, flexibility and cost efficiency in contact center operations.

    The initial project enables simple set-up of new agents and supervisors in any location, ideal for managing peak or seasonal demands, as well as supporting business continuity, mobile and remote agent strategies. Customer service agents will be able to access the Avaya contact center agent desktop with Chromebooks through a WebRTC-enabled interface. The Avaya Agent for Chrome solution eliminates the need to download thick clients on individual agent endpoints, providing significant management efficiencies and a highly cost-effective means to enable fast access to the full suite of technologies needed for real-time responsiveness to customers.

    MeadWestvaco (MWV), a packaging orders and logistics company serving customers in 100 countries from 153 locations, will simplify their customer care operations by deploying the Avaya Agent for Chrome. They expect the solution to contribute to topline growth through increased business continuity, more efficient operations and higher customer satisfaction through first contact resolution

    The project is one of the latest efforts by Avaya to leverage the WebRTC standard and drive a 21st Century approach to communications and collaboration. In addition, as part of Avaya’s strategy to adopt next generation business tools, the company plans to integrate Google Apps for Work in a number of areas to help speed collaboration and enable greater access to key materials shared by Avaya teams.Google uses Avaya technology internally both to power its global telephony infrastructure as well as to drive its contact center operations.

    “Contact centers are highly dynamic, business critical, functional areas. The flexibility to quickly and cost effectively equip customer service representatives during peak periods such as the holiday seasons, new product launches and marketing campaigns can make a significant difference in capturing revenue and improving customer satisfaction. Our work with Google will allow companies to gain that flexibility and cost efficiency using our leading contact center capabilities delivered via our channel and service provider partners and accessible through Chromebooks,” said, Joe Manuele, vice president, SI/SP, Alliances, and Cloud GTM, Avaya.

    “As a B-to-B packaging orders and logistics company, all of our customers are high value and we need to be there for them or risk loss of revenue and brand perception. With the Avaya Agent for Chrome in our business centers, our contact center operations will be staffed and highly efficient – even when we might otherwise face business continuity issues. It’s remarkably simple and equally as powerful – just what we look for in technology to enable better customer engagement,” said, Barry Toole, Voice and Convergence Manager, MeadWestvaco.

    Share. Facebook Twitter Pinterest LinkedIn WhatsApp Reddit Tumblr Email
    MOBILITY INDIA
    • Website

    MOBILITY INDIA Bureau: If you have an interesting article/experience/case study related to the ICT industry to share, please send us at editors@roymediative.com

    Related Posts

    Fire-Boltt Claims No. 1 Spot in the Indian Wearable Watches Market in Q1 2022

    May 18, 2022

    Pebble launches Cosmos Luxe

    May 18, 2022

    Panasonic’s Industrial Devices Division delivers cutting-edge Automotive Solutions to Indian OEMs

    May 18, 2022

    Comments are closed.

    Amani ad Jan 2022
    Top Stories
    News

    EnterGO participates in 3-Day Corporate Gift show at Mumbai

    By MOBILITY INDIAMay 18, 20220

    EnterGO, a leading digital gadget provider , has recently participated in a Corporate Gift show…

    News

    Toreto Appoints Mr Sandeep Popli as Group CEO

    By MOBILITY INDIAMay 17, 20220

    Toreto India’s popular lifestyle brand of mobile & car accessories brand has appointed Mr Sandeep…

    News

    U&i ropes in Mouni Roy as brand ambassador for Smart watch and computer accessories

    By MOBILITY INDIAMay 13, 20220

    U&i India’s most progressive Gadget Accessory & Consumer Electronics brand has recently roped on Mouni…

    News

    UltraProlink TYPE C Hubs expand Ports & Possibilities

    By MOBILITY INDIAMay 9, 20220

    UltraProlink is the brand that helps consumers to ‘Do more’ with their gadgets, and offers…

    News

    Infra, clean water, and power key to chip partnership in India

    By MOBILITY INDIAMay 5, 20220

    The success of India’s semiconductor manufacturing plans depends heavily on partnerships with global companies. Vedanta’s…

    About Us
    About Us

    A-23, 1st Floor Okhla Industrial Area, Phase-1, New Delhi-110020 (India)

    Telephone: 011-41602841, 011-40536384 -87

    Mob No. : 09811346846, 09625243429, 08287406709

    Regd.Off.: 38-B/56 Block, C. R. Park, New Delhi-110019.

    My Story

    Vivo to launch X70 series in India this month end

    By MOBILITY INDIASeptember 23, 20210

    KDM Believes in the Concept of Make in India and Sell to the World

    By MOBILITY INDIAOctober 9, 20200
    ISSUE

    Make In India Magazine April 2022

    April 23, 2022

    Mobility India Magazine April 2022

    April 23, 2022

    Mobility Make In India March 2022

    March 21, 2022

    Mobility Magazine March 2022

    March 21, 2022
    Facebook Twitter Instagram LinkedIn YouTube
    • Home
    • Contact
    • About Us
    © 2022 Mobility India. Designed by Roy Mediative.

    Type above and press Enter to search. Press Esc to cancel.