Just over seven weeks back, IRCTC.co.in — one of India’s most visited websites that has 4 million consumer visiting it each day — launched AskDISHA , the world’s first ChatBot as a Service (CaaS). And in the 45 days since its launch, AskDISHA has resolved 2 million queries within split seconds each, and with zero down time in spite of large concurrent audiences.
What’s more, not only is AskDISHA providing greatly improved and intuitive customer support by answering customer queries pertaining to all aspects of IRCTC services, it is also the vehicle with which IRCTC, for the first time in its 19 years, will make available its monthly potential audience of 120 million visitors to advertisers and marketers.
Ankush Sabharwal, Founder & CEO & CEO – CoRover, said, “It is a matter of pride to have been entrusted with the responsibility to create and launch IRCTC’s AI-driven ChatBot AskDISHA, which is hosted on our own technology platform. We are delighted that in just over 45 days, AskDISHA has proven to be extremely popular as a useful, relevant and resilient service with more than 2 million customer queries from a cross section of IRCTC customers.”
“AskDISHA will also offer a large and growing captive audience to marketers who are pleased that for the first time in 19 years, IRCTC has decided to open its massive audiences to advertisers through AskDISHA. Already, we have received as many as 10,000 queries for advertising, including from brands in FMCG, Banking, Insurance, e-Commerce and Telecom sectors among others. This is a testimony to the powerful combination of the audiences on IRCTC’s website and the excellent capabilities and deliveries of AskDISHA, which is seen from the numbers.” Sabharwal said.
So far, AskDISHA has resolved 2 million queries from customers in 186 countries. These were processed in an average of 0.5 seconds each, with 90% accuracy and zero down time with an average concurrent usage of 10000 active queries.
