HARMAN focused on connected technologies for automotive, consumer, and enterprise markets, announced that its Digital Transformation Solutions (DTS) business unit has been recognized by Information Services Group (ISG), a leading global technology research and advisory firm, with a 2022 Digital Case Study Awards™. The award focuses on HARMAN’s work in enhancing and transforming Domino’s Pizza Group’s (DPG) eCommerce technology platforms and operations.
HARMAN deployed five different agile teams to help modernize DPG’s platforms, allowing Domino’s to replace legacy technologies with automation that will drive robust quality assurance strategies, reliable demand management and increased operational efficiency. Innovation trials were conducted including an automated, self-service EPOS (Electronic point of sale) platform, which helps prototype Apple CarPlay realize safe ordering for drivers as well as help with an advanced delivery tracking system. Additionally, an automated testing infrastructure was implemented to allow Domino’s to easily launch new products.
DPG saw greater optimization of its full-time workforce, with HARMAN saving the company hundreds of hours in intensive labor allocation. This resulted in significant cost and productivity gains for the company when it launched its new digital services.
“We are honored for this ISG award, acknowledging our digital services work for Domino’s Pizza Group, which will help them succeed in a highly competitive marketplace,” said Nick Parrotta, President – Digital Transformation Solutions & Chief Digital and Information officer (CDIO) at HARMAN. “Because we work closely with retailers around the world to solve their business problems, this recognition is further validation that we can continue to help our customers technologically transform, through human-centric design, to achieve better business outcomes, both now and in the future.”
“The HARMAN teams have provided us with essential scale and augmentation at speed,” said Sody Kahlon, Chief Technology Officer at Domino’s Pizza Group Ltd. “They have rapidly assimilated our landscape and enabled DPG to accelerate more strategic initiatives to meet our purpose of delivering a better future through food people love.”
In addition to DPG, two additional HARMAN client case studies, in healthcare and travel & logistics, were chosen as “standouts” in the 2022 Digital Case Study Awards™. The top case studies were chosen from a record number of global provider submissions—more than 320 best-in-class digital transformation work enterprise use cases. HARMAN is one of only 14 providers with two or more standout recognitions.
“The accelerated adoption of digital technologies and business models was strongly evident in the case studies we received,” said Paul Reynolds, ISG partner and chief research officer. “Digital has gone mainstream for most businesses, especially in the area of customer and employee experience, so the emphasis is shifting towards modernizing the back office – overcoming the complexity of legacy environments to deliver better CX, deeper analytics and greater efficiency.”
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