Poojara Telecom is a renowned mobile, tech& consumer electronics retail chain that has earned the distinction of being the most trusted and fastest-growing in Gujarat, Rajasthan and Maharashtra.During an exclusive interaction with Mobility Magazine, Shri Yogesh Poojara, Founder and Chairman of Poojara Telecom, shared insights into the company’s remarkable journey, clear vision, customer-first philosophy, and adaptability helped it to grow into one of India’s leading mobile and electronics retail chains.
What inspired the founding of Poojara Telecom, and how has it evolved from its humble beginnings in Rajkot, Gujarat?
My professional journey began in 1982–83 as a Transmission Assistant at BSNL.In 1994, I took my first step into entrepreneurship by starting a small private venture from a modest shop that once served as my father’s electric bill collection center for the Gujarat Electricity Board (GEB). That humble beginning laid the foundation for what is today known as Poojara Telecom Pvt. Ltd.
From those early days, Poojara Telecom has grown into one of India’s leading retail chains in the mobile and electronics sector. With over 450 experience stores across Gujarat, Maharashtra, and Rajasthan, our company has become synonymous with trust, transparency, and a customer-first approach.
Driven by the dedication, innovation, and unwavering commitment of the entire Poojara Team — and empowered by the trust of millions of happy customers — Poojara Telecom continues to set new benchmarks in the retail industry. Our journey from a modest beginning to becoming one of India’s leading mobile and electronics retail chains is a true reflection of our core values: passion, integrity, customer-centricity, and teamwork.
What steps has Poojara Telecom taken to integrate online and offline shopping experiences for its customers?
At Poojara Telecom, we take immense pride in delivering an exceptional and trusted shopping experience to every customer.
Our knowledgeable and highly trained team members are dedicated to guiding customers in selecting the perfect mobile phones, tablets, laptops, Smart LED TVs, air conditioners, accessories, and a wide range of tech gadgets from the world’s leading brands.
Customer satisfaction is at the heart of everything we do. We go beyond just selling products — we strive to build lasting relationships by ensuring that every customer leaves with confidence and satisfaction.
Our approach to service excellence is firmly anchored in our core philosophy of GHTC – Genuineness, Honesty, Transparency, and Commitment.
We offer authentic products, fair and honest pricing, clear communication, and an unwavering commitment to customer delight — making every interaction not just a transaction, but a lasting experience of trust and value.
How does Poojara Telecom ensure the authenticity and quality of the products it offers?
At the heart of Poojara Telecom’s success lies an unwavering commitment to customer satisfaction. Guided by the motto “GrahakDevoBhavah” (Customer is God), we are dedicated to delivering personalized, reliable, and innovative solutions tailored to the evolving needs of our customers.
Our in-store shopping experience is designed to be warm, engaging, and informative. With well-trained team members, interactive product displays, and a wide assortment of the latest tech gadgets from leading brands, we ensure that every customer enjoys hands-on assistance, expert guidance, and exceptional service at every step of their journey.
Can you elaborate on Poojara Telecom’s expansion strategy?
Poojara Telecom’s expansion strategy is rooted in a clear vision: to make technology more accessible, reliable, and affordable for every customer, while building long-term trust across communities.
With a strong presence of 450+ experience stores across Gujarat, Rajasthan, and Maharashtra, we have established ourselves as a leader in the mobile and electronics retail sector. Our network is supported by a passionate team of 5000+ dedicated professionals, all working with one unified goal — to deliver exceptional service, honest guidance, and the best tech solutions tailored to every customer’s need.
At the core of our expansion is a deeply customer-centric approach. Every new store is thoughtfully opened with the intention of serving local communities better — not just by selling products, but by offering personalized experiences, post-sales support, and genuine advice backed by our ethical selling practices.
Our strategy also includes a robust omni-channel presence, ensuring that customers enjoy seamless engagement whether they walk into a store or connect with us through digital platforms. While we focus on physical expansion, we also focus on bridging the digital divide — helping even tier-2 and tier-3 cities embrace the power of modern technology with confidence and ease.
This ambitious growth is not just about numbers — it’s about our commitment to empower lives, create meaningful experiences, and continue being a brand people trust and rely on.
How does Poojara Telecom curate its product offerings to meet the diverse needs of its customer base?
At Poojara Telecom, we curate our product offerings with a deep understanding of our customers’ diverse needs, preferences, and budgets. Our wide range includes the latest smartphones from top brands like Apple, Samsung, OPPO, realme, Xiaomi, and OnePlus, as well as smart gadgets, mobile accessories, and home appliances such as Smart TVs and ACs.
We aim to be a one-stop tech destination, backed by value-added services like:
- After Sales Services
- Exchange offers
- Device Protection plans
- Extended Warranties
- Easy Finance and EMI Options
- Exclusive Bank Offers
Driven by our core values of Genuineness, Honesty, Transparency, and Commitment (GHTC), we ensure every customer receives trusted products, expert guidance, and a seamless shopping experience.
The leadership styles of Shri Yogesh Poojara influenced the company’s growth and culture? Explain
My leadership philosophy has always been rooted in creating a family-centric work culture. I truly believe that when our team feels like a family—supported, respected, and valued—they naturally bring dedication and passion to their work.
At Poojara Telecom, we emphasize teamwork, mutual respect, and a customer-centric approach. Every store is designed to offer a warm, family-like environment not only for our employees but also for our customers. We prioritize customer attention and ensure that every customer feels valued and cared for, just like a member of our own family.
I strongly promote an ethical work environment based on our core values of GHTC — Genuineness, Honesty, Transparency, and Commitment. These principles guide every decision we make and every relationship we build.
I am proud that this approach has not only fostered a loyal and motivated team but also helped us grow Poojara Telecom into a trusted brand known for integrity, excellence, and exceptional customer care.
What are Poojara Telecom’s plans for further expansion and innovation in the coming years- the areas where it wants to foray into etc
Poojara Telecom plans to expand its presence further in west and center India, while exploring new markets to bring our trusted, customer-centric approach to more communities.
We are committed to providing a positive retail shopping experience by combining digital innovation with our extensive network of physical stores, ensuring customers enjoy seamless, personalized service every time they visit.
Innovation remains a priority—investing in AI-driven services, smart devices, and updated product offerings to meet evolving customer needs. Additionally, we aim to strengthen after-sales services like repairs, protection plans, and value-added solutions. Our focus is on delivering the latest technology, expanding accessibility, and upholding ethical business practices to empower and satisfy our customers across India.
