RV Solutions is one of the largest multi-brand service providers, providing after-sales solutions for mobile devices, consumer durables, televisions, IoT, audio, accessories, tablets, laptops, and other electronic gadgets.
During an interaction with Mobility Magazine, Mr. Sujoy Roy, Business Head at RV Solutions Pvt Ltd, provided details about the brand and how it has been able to provide the highest standards of seamless service that ensures and builds a strong ecosystem.
RV Solutions is one of the leading providers of technology life-cycle services with a mission to create enduring value for customers through innovation and industry expertise.
Leading Third Party Network
The organisation has established itself as one of the largest third-party networks in the country for repairing mobile phones, tablets, and other mobility equipment. It understands the value of customer satisfaction for a brand. Effective and timely resolution of customer complaints by the service centre results in an increase in the brand equity Ms. Vandana of the OEM.
RV Solutions has been in the industry for more than 14 years of industry experience working with top clients and PAN India presence. The aim of the organisation is to make the customer’s business stronger and better equipped to handle the various processes that they face.
Ms. Vandana Seth, Co-Founder and CEO, RV Solutions says, “We have been in the service industry of mobile for the past 14 years and we have a wide range of elite clients like realme, Lenovo, Samsung. Our customers can rely on us as we are able to give them seamless service both in terms of speed, quality, and scale.”
Seamless Service
RV Solution is committed to providing seamless service to consumers through its widespread walk-in and onsite consumer support. The organisation allows to streamline the processes and give customers easier access to the teams every step of the way.
Situated in Delhi, RV Solutions is currently making significant investments in technology with the development and upcoming implementation of the new mobile service system. The main aim of this year is to offer customers new self-service tools and a booking experience that is more in line with the user’s experience.
Customer Satisfaction
As a customer-centric and totally relationship-driven organization, RV Solutions is redefining the way companies experience and benefit from the various tech services and solutions offered. It is obvious that the delivery model is infused with a distinct culture of high customer satisfaction.
Elite Clientele
The brand boasts a huge clientele like Realme, Harman, to name a few, and all electronic consumer durables. RV Solutions understands the “needs” and provides solutions that are effective, transparent, and, of course, cost-effective.
RV Solutions is one of India’s leading technology lifecycle service providers. We have a network of over 1000+ service centres that are spread across the length and breadth of this country. These service centres are ESD-protected and equipped with all the necessary repair and testing infrastructure. All of them are also connected by a CRM that has been designed and developed by a dedicated team of software developers that are present in-house.
Mr. Sujoy says, “We understand the value of customer satisfaction for brands, and we’re dedicated to providing our clients with effective and timely resolution of customer complaints by their service center Pan India. Going ahead we also like to service drones as well”
If you have an interesting Article / Report/case study to share, please get in touch with us at editors@roymediative.com/ roy@roymediative.com, 9811346846/9625243429.
