Videotex (Daiwa, Shinco, Brand Licensee for Telefunken), strengthens its Service Center support, amid Covid19 Lockdown

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Videtoex (Parent Company of Daiwa and Shinco, Brand Licensee for Telefunken), one of the fastest growing TV Brands in India, extends 100% support to all its customers, even during the Lockdown period. The company apart from having fully functional call center & 24*7 Mobile App service registrations, has also been working on adapting AI Chatbots, delivering more than just an answer. The AI chatbots would allow the company to solve several complex issues, real time for the customers.

The company is able to resolve over 60% of Queries that need information, software or technical guidance, or data from a back-end process.Videotex has also made a depository of Videos and PPT’s, which helps customers solve some issues in DIY format too.

Speaking on the Service Center support, Mr. Arjun Bajaaj – Director, Videotex said, “We have been in the Lockdown zone for more than 30 days. With growing OTT Apps, on TV and several more options, the role of TV goes beyond entertainment. It affects both mental and emotional wellbeing of the audience. We at Videotex are glad to keep that experience unchanged and extend full support to them for any kind of issues, in this time period”.

Unlike the Industry, the company has a very small ratio pending, on repairing, servicing and on-site queries, which they aim to sort with immediate effect, once
lockdown eases. Videotex today has temporarily put its production on halt amidst the coronavirus fear and government guidelines, however they aim to resume production again as per government guidelines and relaxations.