Vodafone unveils ultramodern customer experience center


Vodafone India Ltd. one of India’s leading telecommunication service providers, unveiled a first-of-its-kind Customer Experience Centre (CEC) in Gurgaon for its Enterprise customers.The CEC enables Enterprise customers to experience the world of latest and emerging business communication solutions that can help them to better Communicate, Collaborate and Connect.

Spread almost 2000 sq.ft., the CEC has on display the complete suite of Total Communication Solutions comprising Wireline and Mobility offerings, Machine to Machine Solutions and more, hosted in a high-tech and futuristic zone. Customers can undertake their experiential journey via an engaging combination of interactive presentations and innovative live demonstrations. The Vodafone Business Services’ team of experts identify and discuss evolving customer needs and accordingly offer business solutions. The zone serves as both a showcase and interactive facilitator for this unique format of client partnering.

Outlining the strategy of VBS and the launch of CEC, Naveen Chopra, Director, Vodafone Business Services, Vodafone India Ltd. said, “Vodafone Business Services is an integral component of Vodafone’s growth strategy in India. With the advantage of global expertise and knowledge of local markets, we are well-positioned to serve the needs of international as well as national companies in India. The stimulating environment of CEC is ideal to gain a deeper understanding of the unique needs of each Enterprise customer. It is also a key strategic platform for sharing how we can partner with them on their business challenges be it growth, costs or even working efficiencies.”

The ultramodern CEC in Gurgaon is the third facility to be launched by Vodafone Business Services following Mumbai and Pune. With the launch of its Government vertical last fiscal, this facility in Gurgaon will also act as a good conduit for Vodafone Business Services to engage and showcase its business solutions not only for larger private sector enterprises but also for Government and public sector companies many of whom tend to be headquartered in Delhi/NCR.

Key features of CEC

  • A Suite of Total Communication Solutions comprising of Wireline and Mobility offerings
  • Ambience resembling a futuristic zone totally different from the ‘usual’ meeting environment
  • Interactive presentations, innovative live demos and discussions
Previous articleLINE Corporation, announced their Q2 (April – June) earnings for 2014
Next articleBudget 2014 – Industry Welcomes Optimistic Budget by ModiGovt
MOBILITY INDIA Bureau: If you have an interesting article/experience/case study related to the ICT industry to share, please send us at editors@roymediative.com