Canon has launched the Asia Traveller Protection Programme (ATPP), a service reinforcing Canon’s commitment to customer service. This value-added initiative provides customers access to professional Canon repair services for their cameras and lenses across 12 markets in Asia. Canon customers can travel easy, knowing that unexpected costs of repairs on their travels covered under their prevailing warranty will be reimbursed back in their home country. The flexible and timely solution to resolve potential equipment problems promises Canon customers reliable care and greater peace of mind.
How the ATPP works
To register for ATPP, customers need simply register for warranty online as usual via their home country’s Canon official website upon purchase of Canon products from authorized distributors or channels. The ATPP covers EOS digital SLR camera, EOS M compact interchangeable-lens digital camera, EF lenses, and compact digital camera products. The ATPP runs across 12 markets – China, Hong Kong, South Korea, India, Indonesia, Macau, Malaysia, Philippines, Singapore, Taiwan, Thailand and Vietnam[1].
Should the need for repair arise during the customers’ travel to any of the 12 countries, they can simply visit the local authorised Canon Service Centre for the required repair and retain all necessary proof of services and receipts. Products should still be under warranty issued by a Canon authorized distributor2 when presented for repair under the programme. Upon return, by producing proof of warranty and repair at the designated home country Canon Service Centre, reimbursement for costs of repairs covered under their prevailing warranty can be processed.
