Gadgetwood, India’s first professionally managed multi brand repair and Support Services for Mobiles, Smart phones and Tablets announces the launch of its services in the Delhi NCR region. It obliterates the tedious processes of device repair that involves finding technicians, visiting the shop, waiting for your turn, repair delays and revisit. Gadgetwood has emerged as industry leader in its category on the back of its knowledge in the domain, certified technicians, authentic spare parts and servicing onsite.
Jayant Jha, Co-Founder and CEO commented, “The gadget repair market in India has a huge potential and is highly unorganised. We identified the dire need of systematising the sector which inspired us to innovate and design a support system to address the technological grievances of the masses called Gadgetwood. This venture has helped us revise and upgrade the gadget repair culture of India and has won the vote of consumers in terms of reliability, convenience and speedy delivery.”
Gadgetwood guarantees fast and time bound services to its customers with an industry leading CSAT rating of over 97.5%, trained experts and Integrated Support Service Management System. The operations of the company are designed considering the convenience of its customers with its omni-channel approach of enabling its quality services online, in store and at home. It has some salient features that distinguish the company in its sector like pick-up and after repairs warranty, online/offline tracking system and delivery to the preferred location of the customer. It promises easy access, code of conduct, 100% resolution for any kind of gadget, guaranteed and prompt service and privacy protection.
The Company plans to launch a Universal Access Number by the end of December 2014. Ever since its inception, Gadgetwood has serviced 20,000 end users and is at present working with 20+ SMBs with a total gadget repair count of over 35K+ unique devices. In the near future, it plans to start a PAN-India service via remote technology and is in the process of innovating services for SMBs and OEMs.