Customer experience remains a top priority for Motorola and after sales services play an important role in the successful journey of the brand in India. With the milestone announcement of the 150th exclusive service centre in Noida, Motorola now has 400+ service points across the country covering more than 120 cities including key metros as well as Tier 1,2 & 3 cities.
For Motorola, exceptional customer experience is at the centre of everything and in order to ensure that their needs are catered to, the brand has taken a step forward in ensuring a seamless mobile experience to its consumers. This strategic move will expand the presence and reach to maximum customers across regions while strengthening customer loyalty and trust in the brand.
Sudhin Mathur, Managing Director, Motorola Mobility India said, “Customer satisfaction is the primary focus area for Motorola and with the launch of our 150th exclusive service centre, we continue to reassure the best-in-class after sales service. We aim at ushering convenient, quick and hassle-free resolutions and provide an end to end mobile experience to our consumers”.
Motorola is doubling the production capacity to 12 million this financial year and with the growing consumer base of more than 10 million users, it is imperative to provide effective after sales support. The recent announcement of the Moto Hubs and its expansion to 10 stores now, has further strengthened the brand’s offline presence and will aim at increasing foothold in the Indian market.