Solutions include Audio & Web Collaborations, International Bridging Services, Hosted IVR to help Enterprises maintain business continuity. The outbreak of the COVID-19 pandemic has triggered both demand and supply-side challenges for enterprises across India. With most of the businesses moving their operations to a work from home mode, Tata Tele Business Services (TTBS) is offering ‘Work from Home’ solutions that empower these enterprises with robust, end-to-end connectivity solutions with secure access, collaboration, and back-office operations.
As enterprises adapt to this new reality, TTBS’ Work from Home solutions helps them maintain ‘business as usual’ mode while improving their efficiency and productivity as their employees work remotely. Some of these solutions include Hosted IVR, which allows enterprises to quickly set up a distributed call center and enable agents to work from home, Audio and Web conferencing solutions which enable collaboration across employees, partners and customers, International Bridging Services that allow the business to remain globally connected and Secure Document and Data Management solutions that address security concerns arising out of a distributed and remote working environment.
Elaborating on these solutions, Mr. Sai Pratyush, Group Product Head – IoT, Cloud and SaaS, Tata Teleservices Ltd. said, “The outbreak of COVID-19 pandemic has triggered a need for business continuity and we are committed to not only providing our customers with uninterrupted telecom services but also support them with innovative solutions that help them deal effectively with this unprecedented crisis. As working from home becomes the new normal, our customers want solutions that enable employees to connect securely from their homes and collaborate effectively with their colleagues who are also working remotely. We will continue to focus on bringing to market, innovative solutions that would help our customers address this new normal.”
TTBS has leveraged its expertise and experience in the telecom sector to address the surge in customer demand for reliable connectivity and access to applications and services they need. With the focus on customer-centricity and innovation, TTBS will continue to play the role of technology enablers by strengthening its portfolio of services especially in the areas of SaaS, IaaS, IoT, and Cloud.