Vodafone Delhi has taken a leadership position for providing quality and unmatched customer experience to it’s over 95 Lakh customers in Delhi NCR. With more than 50,000 retail touch points including Global design & exclusive Stores, Mini Stores, Angel stores and Multi Brand Outlets, Vodafone is bringing a world class retail experience to its customers.
One such innovation is the Vodafone Red Box Service – first-of-its-kind free of cost telecom service offering by Vodafone India, that facilitates secure data transfer, specially pictures, videos and documents, from one mobile handset to another. The service is available at any Vodafone RoTo (Retail of Tomorrow) stores in Delhi. The service will be provided free of cost to customers, irrespective of their mobile network. Trained Vodafone customer service personnel at these stores will take care of the data transfer requirements of the customers. Vodafone Red Box is compatible with all branded handsets. The technology is handset agnostic and can transfer data from and to any handset brands available in the market.
The new Vodafone Global Design Store retail concept is intended to be warm & customer friendly, to meet the evolving needs and expectations of the customers. The store offers live and engaging retail experience of Vodafone’s wide range of products and services through special designated zones.
Vodafone has also set up 85 Self Service Kiosks (SSKs) facility across its existing network. Subscribers can use the self-service kiosks 24×7 at various locations across the region to recharge their talk time and pay bills.
Additionally, Vodafone is the only telecom operator in the region to have 3 Angel stores. The Vodafone Angel store has only women staff members, including security, pantry staff, customer service resources as well as management level personnel. This initiative is in line with Vodafone’s endeavour of encouraging diversity and inclusion at workplace by constantly improving and reinventing itself and offering its employees with best in industry workplace conditions.
According to Apoorva Mehrotra, Business Head – Vodafone Delhi, “Looking at the market dynamics and with more customers adopting smart phones and mobile internet, we have taken an innovative approach in retail design. Not just Vodafone stores but our retailers and other partners will go well beyond just being service providers, offering live and engaging experience of Vodafone’s complete range of products and offerings and ensuring best in class service and one-stop shop experience. Our retail outlets have been specifically designed and customized after testing and validating a full suite of customer insights, which are relevant to customer needs in the National Capital Region.”