Subscribe to Updates

    Get the latest creative news from FooBar about art, design and business.

    What's Hot

    Pebble Unveils Frost Pro & Crest, affordable range of smartwatch with industry-leading design and specs

    June 6, 2023

    EPOS Takes its First Steps into the Video Space with EXPAND Vision 1 Web Camera

    June 6, 2023

    Airtel Business partners with the Ministry of Education to power Government of India’s Ed-Tech platform – DIKSHA

    June 6, 2023
    Facebook Twitter Instagram
    Trending
    • Pebble Unveils Frost Pro & Crest, affordable range of smartwatch with industry-leading design and specs
    • EPOS Takes its First Steps into the Video Space with EXPAND Vision 1 Web Camera
    • Airtel Business partners with the Ministry of Education to power Government of India’s Ed-Tech platform – DIKSHA
    • oraimo Launches Free pods 4 Wireless Earbuds in India
    • The highly anticipated motorola razr 40 series is launching in India soon, will be available on Amazon.in and other retail outlets
    • Celebrating 10th Year Anniversary in India, Amazon is #IndiaKiApniDukaan: Made in India, for India
    • YXL is the pioneer brand in the polymer lithium battery industry
    • Embracing Personalized Tech: A Colorful Fusion of Style and Functionality
    Facebook Twitter Instagram LinkedIn YouTube
    Mobility IndiaMobility India
    • News
    • Interview
      • Channel Focus
      • Retail Focus
    • Reviews
      • Product Featured
      • Hot Product
    • Featured
      • Top Stories
      • Event
      • Report
    • Gadgets
      • Smartphones
      • Imaging/Camera
      • Laptops
      • TV
      • Audio
      • Apps
    • E Mobility
      • EV
      • Auto
    • Gaming
    • Home Appliance
    • Make In India
    Mobility IndiaMobility India
    Home»News»Customers in India Reward Excellent Service by Spending More and Spreading the Word
    News

    Customers in India Reward Excellent Service by Spending More and Spreading the Word

    MOBILITY INDIABy MOBILITY INDIAOctober 28, 2014No Comments2 Mins Read
    Share
    Facebook Twitter LinkedIn Pinterest Email

    Businesses in India can reap the most rewards by providing excellent service, as 78% of consumers have spent more with a company because of history of positive customer service experiences, according to the findings of the American Express Global Customer Service Barometer. The survey also indicates that this trend is picking up as 86% of Indian customers have expressed willingness to spend 23% more with a company they believe provides excellent customer service as against the global average of 66% who are willing to spend 12% more.

    In addition to spending more, 66% of the survey’s respondents say they always tell others about good service interaction, telling an average of 41 people. According to the study, recommendations from friends or family members is amongst the most likely ways to get 22% Indian customers to  try a new company, behind a company’s reputation (33%) –  which is impacted by the service they provide.

    “Businesses can build advocates by delivering outstanding service, and companies that do this consistently understand that exceptional service is a real competitive advantage. The highly networked Indian customer present a phenomenal opportunity as he wields a wide sphere of ‘word of mouth’ influence and is also willing to pay a premium to companies providing great service. So focusing on delivering outstanding service will ultimately help companies to grow,” said Mr. Sanjay Rishi, President, American Express South Asia.

    Share. Facebook Twitter Pinterest LinkedIn WhatsApp Reddit Tumblr Email
    MOBILITY INDIA
    • Website

    MOBILITY INDIA Bureau: If you have an interesting article/experience/case study related to the ICT industry to share, please send us at editors@roymediative.com

    Related Posts

    Pebble Unveils Frost Pro & Crest, affordable range of smartwatch with industry-leading design and specs

    June 6, 2023

    EPOS Takes its First Steps into the Video Space with EXPAND Vision 1 Web Camera

    June 6, 2023

    Airtel Business partners with the Ministry of Education to power Government of India’s Ed-Tech platform – DIKSHA

    June 6, 2023

    Comments are closed.

    YXL
    YXL
    Top Stories
    News

    In-Person Computex 2023 is Back with a Bang in Taipei, Taiwan after 3 Years Break

    By MOBILITY INDIAMay 31, 20230

    Follow @mobilitymag Computex is finally back in its in-person format today after three long years,…

    News

    14 IPEF Nations join hands to strengthen supply chain reducing dependence on China

    By MOBILITY INDIAMay 30, 20230

    Follow @mobilitymag In an effort to reduce the dependence on China, and meet future supply…

    News

    Design and R&D are at the cusp of brand building strategy at PLAY Design Labs

    By MOBILITY INDIAMay 25, 20230

    Follow @mobilitymag PLAY offers affordable, elegant, and super-classy wearables that are more than just random…

    News

    OUD Mobiles opens new showroom in Delhi: fine tunes products as per needs of customers

    By MOBILITY INDIAMay 17, 20230

    Follow @mobilitymag Oud Mobile Accessories is India’s most trusted mobile accessories brand, providing best-in-class products…

    News

    ERD Organises “The Grand Technology Roadshow & Business Conclave 2023”

    By MOBILITY INDIAApril 28, 20230

    Follow @mobilitymag The Grand Technology Roadshow & Business Conclave 2023 was organised by ERD Group…

    About Us
    About Us

    A-23, 1st Floor Okhla Industrial Area, Phase-1, New Delhi-110020 (India)

    Telephone: 011-41602841, 011-40536384 -87

    Mob No. : 09811346846, 09625243429, 08287406709

    Regd.Off.: 38-B/56 Block, C. R. Park, New Delhi-110019.

    My Story

    Retail jobs in India down 12 percent amid record festive sales

    By MOBILITY INDIAOctober 8, 20220

    Femina Miss India world, Ms. Sini Shetty visited U&i booth at Big 7 Expo

    By MOBILITY INDIAAugust 30, 20220
    1 2 3 Next
    ISSUE

    Make In India Magazine May 2023

    May 25, 2023

    Mobility India Magazine May 2023

    May 25, 2023

    Make In India Magazine April 2023

    April 24, 2023

    Mobility India Magazine April 2023

    April 24, 2023
    Facebook Twitter Instagram LinkedIn YouTube
    • Home
    • Contact
    • About Us
    © 2023 Mobility India. Designed by Roy Mediative.

    Type above and press Enter to search. Press Esc to cancel.

    Go to mobile version