During Lockdown, Vodafone Idea Is Enabling Customers In Karnataka To Avail Services And Recharge Online

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To ensure customers in Karnataka remain connected during the lockdown, Vodafone Idea is enabling its customers to avail services and recharges on the digital platform.

Vodafone Idea customer service teams are creating awareness among customers on
accessing and taking the benefit of digital platforms through video links, GIFs, dockets
that explain the process for undertaking recharge and effecting bill payments. Recharge
process details are also being communicated via my Vodafone app, my Idea app and
enabled via digital wallets. Pre-paid customers can also undertake recharges through their
nearest Bank ATM. Additionally, Vodafone Idea is requesting digital savvy customers to
#RechargeforGood and help their friends, relatives and neighbors who are not familiar
with digital platforms.

With retail outlets being inoperational during the lockdown, Vodafone Idea is helping its
2G customers using feature phones, to access Quick Recharge through SMS and Missed
call. The process is simple and easy to understand. Customers just need to send a SMS
from their registered mobile number. In some cases customers will have to complete the
process by giving a missed call to a designated number.

Quick Recharge through SMS

E.g. SBI Bank : SMS to 9223440000

SMS Format: StopupUseridMPINVODAFONE/IDEA10 digit Mob NoAmount

ICICI Bank: SMS to 9222208888 : MTOPUPIDEA/VODAFONE10 digit Mob NoAmountLast 6 digits of Bank Acc
Axis Bank: SMS to 9717000002 / 5676782 : MOBILE10 digit Mob NoIdea/VodafoneAmountLast 6 digits of Bank Acc
Kotak Bank : SMS to 9971056767 / 5676788 : REC10 digit Mob No VODAFONE/IDEAAmountLast 4 digits of Bank Acc
IndusInd Bank : SMS to 9212299955: MOB10 digit Mob No VODAFONE/IDEAAmountLast 4 digits of Debit card

C1 – Vodafone Idea External
Quick Recharge through SMS and Missed call

E.g. HDFC Bank : SMS and Call to 7308080808
1st Step SMS: ACT VODAFONE/IDEALast 5 digits of Bank Acc
2nd Step SMS: FAV98XXXXXXXXAmount
Confirm your recharge by giving a call
3rd Step: Give missed call to 7308080808

The facility is already live and can be used by customers using their registered mobile
numbers.

As an additional convenience factor, Vodafone pre-paid customers can now recharge at
Idea retail outlets and Idea customers can avail recharge at Vodafone retail outlets.